how is the number of users calculated for the pricing model? I connected an ondemand instance to our google apps for business account (which helds 64 Accounts at the moment) but only 9 Users are actually using the ondemand jira. Can you confirm, that only active users are counted for the pricing model?
Remove those users from the group that you have used in the "JIRA Users" global permissions. The group name is "users" by default in onDemand but you can add a different group if you want. Else make sure the "users" group has only 9 members!
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