Use 'Created vs Resolved Issues' report Edited

Hi,

I have would like to export a report 'Created vs Resolved Issues' in jira and use it in Confluence.

The issue here is that for some reason I am unable to close the ticket, so instead I use the label 'closed' to mark tickets as resolved.

Can someone please help me with the query?

Current query which gives the list of open tickets- 

assignee = currentUser() AND resolution = Unresolved AND type = Task AND (labels != Closed OR labels is EMPTY) ORDER BY updated DESC

Query which gives closed tickets-

assignee = currentUser() AND resolution = Unresolved AND type = Task AND labels = Closed ORDER BY updated DESC

Also, how I use the chart in confluence? I have this document but it doesn't seems to answer my concern.

https://confluence.atlassian.com/jira064/displaying-search-results-as-a-chart-720416681.html

 

Thanks,

Siddharth

1 answer

Hi,

Your biggest issue here is that resolution field is showing unresolved.

In order to get an accurate information with your filters you will have to set the resolution field to something else: done, resolved, cannot fix,...

it can be done either as a post-function or by adding a resolution screen to the last transition in your workflow.

Best

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

56 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you