Upgrading to jira 6.2 error workflow

As a Jira Administrator standalone i try to upgrade with installer from Jira 6.1 to 6.2 without success.

Jira launch an error when the upgrade finished.

I tried to create a XML backup. Install Jira 6.2 and import the backup without success.

An error occurred performing JIRA upgrade task

2014-03-05 18:08:39	error	

Exception thrown during upgrade: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:155 col:67)

com.atlassian.cache.CacheException: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:155 col:67)

	at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:67)

	at com.atlassian.jira.workflow.CachingWorkflowDescriptorStore.getWorkflow(CachingWorkflowDescriptorStore.java:67)

	at com.atlassian.jira.workflow.JiraWorkflowFactory.getWorkflow(JiraWorkflowFactory.java:37)

	at com.opensymphony.workflow.config.DefaultConfiguration.getWorkflow(DefaultConfiguration.java:89)

	at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:197)

	at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflows(OSWorkflowManager.java:116)

	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build6206.doUpgrade(UpgradeTask_Build6206.java:96)

	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:685)

	at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:534)

	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:463)

	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:405)

	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:340)

	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.upgradeJira(DefaultDataImportService.java:845)

	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:731)

	at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:300)

	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:66)

	at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:29)

	at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:179)

	at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

	at java.util.concurrent.FutureTask.run(Unknown Source)

	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

	at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

	at java.util.concurrent.FutureTask.run(Unknown Source)

	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

	at java.lang.Thread.run(Unknown Source)

Caused by: java.lang.RuntimeException: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:155 col:67)

	at com.atlassian.jira.workflow.CachingWorkflowDescriptorStore$WorkflowCacheLoader.load(CachingWorkflowDescriptorStore.java:142)

	at com.atlassian.jira.workflow.CachingWorkflowDescriptorStore$WorkflowCacheLoader.load(CachingWorkflowDescriptorStore.java:131)

	at com.atlassian.cache.memory.MemoryCacheManager$3$1.apply(MemoryCacheManager.java:104)

	at com.google.common.collect.ComputingConcurrentHashMap$ComputingValueReference.compute(ComputingConcurrentHashMap.java:355)

	at com.google.common.collect.ComputingConcurrentHashMap$ComputingSegment.compute(ComputingConcurrentHashMap.java:184)

	at com.google.common.collect.ComputingConcurrentHashMap$ComputingSegment.getOrCompute(ComputingConcurrentHashMap.java:153)

	at com.google.common.collect.ComputingConcurrentHashMap.getOrCompute(ComputingConcurrentHashMap.java:69)

	at com.google.common.collect.ComputingConcurrentHashMap$ComputingMapAdapter.get(ComputingConcurrentHashMap.java:393)

	at com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:63)

	... 25 more

Caused by: com.opensymphony.workflow.FactoryException: Error converting XML to workflow descriptor.: root cause: The entity name must immediately follow the '&' in the entity reference. (line:155 col:67)

	at com.atlassian.jira.workflow.WorkflowUtil.convertXMLtoWorkflowDescriptor(WorkflowUtil.java:397)

	at com.atlassian.jira.workflow.OfBizWorkflowDescriptorStore.convertGVToDescriptor(OfBizWorkflowDescriptorStore.java:170)

	at com.atlassian.jira.workflow.OfBizWorkflowDescriptorStore.getWorkflow(OfBizWorkflowDescriptorStore.java:49)

	at com.atlassian.jira.workflow.CachingWorkflowDescriptorStore$WorkflowCacheLoader.load(CachingWorkflowDescriptorStore.java:138)

	... 33 more

Caused by: org.xml.sax.SAXException: The entity name must immediately follow the '&' in the entity reference. (line:155 col:67)

	at com.opensymphony.workflow.loader.WorkflowLoader$WorkflowErrorHandler.fatalError(WorkflowLoader.java:125)

	at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)

	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source)

	at org.apache.xerces.impl.XMLScanner.reportFatalError(Unknown Source)

	at org.apache.xerces.impl.XMLScanner.scanAttributeValue(Unknown Source)

	at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanAttribute(Unknown Source)

	at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source)

	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)

	at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)

	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

	at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)

	at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)

	at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)

	at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)

	at com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:75)

	at com.opensymphony.workflow.loader.WorkflowLoader.load(WorkflowLoader.java:47)

	at com.atlassian.jira.workflow.WorkflowUtil.convertXMLtoWorkflowDescriptor(WorkflowUtil.java:393)

	... 36 more

1 answer

1 vote
Anna Cardino Atlassian Team May 21, 2014

Hello Daniel,

Please take a look to workflows in the entities.XML. I am suspecting that it might be the draft workflows. You need to delete those from the database using the queries stated in https://confluence.atlassian.com/display/JIRAKB/Duplicate+Draft+Workflows+Render+'Workflows'+Administration+Unusable.

Hope it helps.

Regards,

Monique

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,342 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot