Unsubscribe from a Filter email

Daryl Becker July 27, 2024

Every day I get an email for a Filter.  I want to unsubscribe from this email.  However when I view the Filter in Jira and click on Manage subscriptions - my name doesn't show.  I see a message "You have no subscriptions for this filter.".  How can I find where this email is coming from and remove it. Thanks.

2 answers

2 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2024

Hi Daryl - Welcome to the Atlassian Community!

Are you the owner of the filter? If not, give the owner to check and update the subscription necessary.

Daryl Becker July 28, 2024

Ok, I can do that.  But it still does not make sense.  When I click on Manage subscriptions for the filter, my name does not show with the message "You have no subscriptions for this filter".  Thanks.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 28, 2024

You should provide a support ticket to Atlassian if it is not working the way you think it should. Did the owner get you taken off of the subscription? 

https://support.atlassian.com/contact/#/

 

0 votes
Alexander Pappert
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July 28, 2024

In manage filters you should be able to find the owner: https://support.atlassian.com/jira-software-cloud/docs/manage-filters/

Daryl Becker July 28, 2024

I see who the owner is.  But when I click on Manage subscriptions for the filter, my name does not appear and there is a message:   "You have no subscriptions for this filter".  

Expecting to see my name there so I can delete it.

 

PRATHYUSHA DONTHULA July 30, 2024

Hi @Daryl Becker ,

Could you please upload the screenshot of the filter details your viewing?

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