Hi is there a way to undo a workflow action? For example before I touched the ticket the status was Open and then I pressed start investigating. This is fine until I realized that I was on the wrong ticket! I want to put the status back to Open but I can't seem to figure out a way to do this. Help?
The above answers are of course all right, you can extend your workflow with backsteps whereever you want. For some workflows that is great, for others this results in bloated workflows and screens. Some workflows are just meant to be forward only and should not promote the use of back steps.
Remains the problem of 'oops, wrong issue' as initially raised by roseha. If you are looking for straight Ctrl-Z / Undo functionality, the undo transition might be of great value to you.
Thanks Dieter!! Thats awesome! I had to look up how to add a transition to the workflow http://www.atlassian.com/software/jira/docs/v3.13/workflow.html#editing looks a little intimidating but I'll give it a try. Thanks again!
You probably want to evaluate adding those transitions wherever it makes sense. For example, a reopen that puts the ticket to open, and clears the resolution. A 'Stop Investigating' to bump a ticket from In Progress back to Open, etc.
We have a couple of queues with only 3-4 steps and you can get to every step from any other step... was part of what the business wanted. Otherwise putting intelligent steps backwards in your workflow where it makes sense will go a long way to making JIRA much more usable for your end users.
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