Understnad if a ticket was open from mobile APP

[Davide Cascapera]

Hi Team,

Is there a way to understand if a ticket was opened from jira mobile app?
I need to know ait not only for cloud but also for data-center.
Thanks in advance
Cheers

[Sahir Maharaj · Accepted solution]

Hello @Davide Cascapera

Yes, it’s possible to identify if a Jira ticket was created from the mobile app, but the approach varies slightly between Jira Cloud and Jira Data Center.

In Jira Cloud, you can identify if a ticket was created from the mobile app by examining metadata like the User-Agent in logs or through automation rules. The Audit Log under System Settings may also provide details on issue creation events, including platform data. Also, automation tools like Automation for Jira can capture and log mobile-specific events into custom fields during ticket creation.

Jira Data Center requires a more hands-on approach to track tickets created via the mobile app. You can enable detailed logging of API or HTTP requests to capture the User-Agent, which often includes identifiers like JiraMobile or AtlassianMobile. Another option is to use tools like ScriptRunner to create a custom field that tags issues based on the User-Agent.

Hope this helps.

[Davide Cascapera]

Hi @Sahir Maharaj 

Thank you for your answer, it was very helpful and much appreciated.

Regards

Davide