Unable to view tickets in Jira after upgrade

[Andy Kress]

After upgrade to version 7.7, I am unable to browse to the project tickets.  I am able to login to the system, view the dashboard, however I get the 500 error. 

I tried the solution identified in https://community.atlassian.com/t5/Jira-questions/404-Oops-you-ve-found-a-dead-link-after-JIRA-update-to-7-4-3/qaq-p/643079  which caused the site to display all blank pages. 

I am working to create the support.zip now so if there are specific logs that are needed please ask and any help is appreciated.

thanks

[Fadoua]

Hi Andy,

The link you shared is not working.

Also did you do the upgrade in a Dev environment? Did you check the plugins compatibility with your new version?

Can you share with us the steps you followed for your upgrade?

[Andy Kress]

The upgrade process:

Ran the compatibility check

Ran the addon/plugin check

Stopped all services

Ran the binary

I can restore the prod environment to backups from Sunday however I would like to know if this is going to be a problem moving forward or not.  Is there a place I can upload the support zip?

thanks

[Fadoua]

Is it affecting right now your business? Is this happening in Prod? If yes please open a High Priority ticket with Atlassian by clicking here

We will love to help as long as your business is not affected.

[Andy Kress]

Thanks for the help and I think I am going to open a ticket.  Its not currently affecting PROD but will in the coming days.

Thanks

[Fadoua]

• What DB are you using? 
• Which version did you upgrade from?
• Is everything showing properly? Dashboards, Menus?
• Can you access the Admin Console?

[Andy Kress]

I was just able to initially correct the problem I am seeing in my dev environment.  The setup is running:

DB is - MariaDB <--which has been working since I installed it vers 6

Upgrade from 7.6.x to 7.7

- Everything was showing up until I would try to access one specific project all others worked

- Yes I can access the admin console

The initial resolution (not declaring victory yet), was downgrading the mariadb jdbc driver from 2.2.1 to 2.2.0.  After that I am able to access the project as expected.  

[Fadoua]

Thanks so much for taking time to share this info! Glad to learn that you found a turnaround.

[miikhy]

Hi Andy,

Do you have any logs being thrown in atlassian-jira.log while trying to access those pages?

If so, could you copy/paste them here for us to try and identify the reason why it's showing an error 500?

Thanks!

[Andy Kress]

Thanks for the reply. I have gone through the add-ons which all are identifying as compatible.

The specific error I am setting is:

In 'print' tag, expression "$sidebarContent" evaluates to undefined

[Fadoua]

Can you please go through your installed add-ons and make sure that all the modules are enabled?

Also what's the error you are seeing on the logs?