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Unable to upload required structure plug-in jar file from local system in jira to extend license?

Screenshot (2).png

2 answers

1 vote
Fazila Ashraf Community Leader Nov 12, 2020

@yaswanth reddy  , did you have any info in the logs?

Hi Fazila,

I checked logs too but i don't see  any errors in logs. Those are normal logs.

This issue is in production.

Hi @Fazila Ashraf 

I checked logs too but i don't see  any errors in logs. Those are normal logs.

This issue is in production.

You need clear cache plug in:

  1. Stop the JIRA instance
  2. Delete or move in another directory: JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins 
  3. Start JIRA

 

Hi @Max

I tried above steps and still getting an error(unable to upload the plugin).

Thanks for information.

 

Thanks,

Yashwanth 

Hello,

Update: apologies for the earlier comment, I can see now that you already contacted us and it is still not clear what you're not able to install apps. Can you please check if your Jira license is valid? You can check it at Administration | Applications | Versions & licenses.

Best regards,
Stepan Kholodov
ALM Works

Hi @Stepan Kholodov  

I drop an email with all resources(error screenshot, Jira support zip) to Mario. Please refer the logs and let us know the issue.

Thanks,

Yashwanth

Hi @Stepan Kholodov

I have provided the all the information required. Can we please get any update on the issue, as this is an indisputable production issue.

 

Thanks,

Yashwanth

Hello Yaswanth,

The team is looking into it to find any clues that can help to determine what can be the cause of this problem, if it's not Structure. My colleague will send you an update in the ticket you submitted when we can share anything specific.

Best regards,
Stepan Kholodov
ALM Works

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