I'm the Product Manager for Atlassian's support systems. I'd love to get some more information from you so that we can identify the cause of this problem and get our dev team to fix it. We get several hundred submissions through this form per day, so there is definitely something funny going on that may only be affecting a small amount of users.
If you're not comfortable providing this information in the public community, you can email me directly at firstname.lastname@example.org.
In particular I would like to know:
Is the issue you're trying to contact support about urgent? If you also send me the details of your support request I can file one on your behalf immediately.
Thanks in advance,
Product Manager - Atlassian
It looks like privacy badger was causing a problem. After disabling it I was able to create an issue. Even better (or worse?), privacy badger also seemed to be the cause of that issue, see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-273702
Hi Pieter - OK, I'm glad it was an easy fix, but I still think this is something we can fix/improve. Nothing that Privacy Badger blocks should stop the site from functioning correctly (the support site should gracefully degrade when external resources cannot be loaded). There are probably other people out there having the same problem!
I just tried installing Privacy Badger on my own machine but I'm still able to create support tickets successfully, so probably your add-on is blocking things more aggressively than the fresh installation on my browser. Could you provide me some details on the URLs that Privacy Badger is blocking on your browser? A screenshot or just the list of URLs would be fine.
Hi Pieter - Are you still having problems?
https://atlassian.statuspage.io/ doesn't report any issues.
I just tried to rasing a test request myself and it went through OK, but I might not have done exactly the same as you.
It looks like you have a JIRA Cloud (OnDemand) instance, correct?
For the "What product is this for?" question, did you select a product or choose from your licences?
If you did select a product (I assume JIRA) did you pick Cloud or Self-hosted?
Sometimes closing/re-opening your browser (and/or clearing cache) sorts out problems like this, so you could give that a try if you haven't already.
p.s. You might want consider removing or trimming the screen shot you posted as it reveals your site URL, which you might not want to show on this public forum
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