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Unable to see paid invoice of January month

Jira Admin
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February 4, 2025

We have paid Jan month invoice but unable to see invoice in invoices list.

Please check & resolve the issue.

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Prachi Bolar
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 4, 2025

Hello @Jira Admin 

Welcome to Community :)

To be able to see the billing invoice you need to be the billing admin of your instance. If you are the admin and still unable to see then you can contact the billing team as shown by Ollie 

Thank You,

Prachi

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Ollie Guan
Ollie Guan
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February 4, 2025

Hi @Jira Admin ,

Please submit a request for this case to the support team.

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Jietu20250205-105940@2x.png

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