Unable to remove a Parent from a ticket

Jodi Jones May 16, 2024

I used to be able to remove a parent from a ticket by just clearing out the value in the field.  Now, I can clear it, but the minute the page refreshes, it returns.  I can change it to a different parent but I cannot clear it out.    

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Trudy Claspill
Community Leader
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May 16, 2024

Hello @Jodi Jones 

Welcome to the Atlassian community.

What is the issue type of the affected issue? Does it happen to be a subtask?

If not a subtask, have you reviewed the issue history to see if it recorded the removal of the parent and then has another entry to show the parent being added back?

Jodi Jones May 16, 2024

Hi @Trudy Claspill !  It's a Story.  The history was as follows:

1. 5/15 at 1207 - changed Parent from none to a value

2. 5/15 at 1208 - changed Issue Type from Bug to Story (maybe the conversion is the issue?)

3. 5/15 at 1208 - changed the Epic Link from a value to none (I did not do this intentionally)

4. The Epic was magically showing with no history of it being added back.  

5. Five entries of me trying to clear the Epic Link (but in actuality, I was updating the "Parent" field.  

6. An entry of me changing the Parent from one value to another.  IMPORTANT NOTE: It changes the PARENT when I'm assigning another one but is apparently trying to update the EPIC LINK all those times I tried to clear it out.  And at the exact same date/time of this change, and entry for the Epic Link shows it was changed from none to a value (same value I selected in the first sentence in this bullet.  

Hope that helps.  I think it's a bug.  

 

Trudy Claspill
Community Leader
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May 16, 2024

Hello @Jodi Jones 

So far I am not able to recreate your issue.

In my instance I can't edit the Epic Link field anymore. It just says "Replaced by Parent"

Screenshot 2024-05-16 at 2.16.02 PM.png

You should be able to remove an issue from an Epic by clicking into the Parent field and clicking the (x) to the right of the entry.

Screenshot 2024-05-16 at 2.16.15 PM.png

You should also be able to unlink a story from the Epic by going to the breadcrumbs and clicking on the pencil next to the Epic and then selecting Unlink.

Screenshot 2024-05-16 at 2.16.31 PM.png

Both of those methods work for me.

Is the Epic in the same project as the Story? If not, perhaps you don't have permissions in that other project to make changes to its issues.

Jodi Jones May 16, 2024

@Trudy Claspill - That's the odd part.   I don't actually SEE nor am I EDITING the "Epic Link" field, yet the HISTORY says I am.  

Clicking the x to the right of the entry is what I was trying each time and it did not work.  It just reappeared upon saving.  

The breadcrumb method I hadn't tried but that did work.  

The Epic is in the same Project as the Story.  

I just tried removing an epic from another ticket and it worked fine.  I'm wondering if it was the fact that ticket was changed from a Bug to a Story.  Either way, the issue with that one ticket I solved with your breadcrumb recommendation.  I REALLY appreciate it!  It was driving me crazy!

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2024

That is very odd. The issue type should not make a difference.

Jira may still be keeping Epic Link and Parent synchronized, which would be why it is clearing the Epic Link field when you clear the Parent field.

Jodi Jones May 16, 2024

That's kind of what I am thinking too.  I'm thinking the wires got crossed with the conversion because it's the only thing that explains why it works for my other tickets, but not that specific one.  

Toby Rogers
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May 29, 2024

Was this actually solved.

I have exactly the same situation, in trying to remove a parent from an issue. I remove it, but on refresh it reappears.

Toby

Jodi Jones May 29, 2024

@Toby Rogers - Hi!  The ONLY way I could remove it permanently was to use the breadcrumb section (the top, just above the title of the issue/bug), hover over the epic until the pencil appeared, and click "unlink parent".  

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