Unable to add comments to tickets

I just got "upgraded" to the new JIRA experience, and I'm no longer able to add comments to tickets.  

Attempts to add comments result in a "Communications Breakdown" error message: "The Jira server could not be contacted. This may be a temporary glitch or the server may be down."

The advice to "Close this dialog and press refresh in your browser" didn't help.  Even opting out of the new JIRA experience didn't help - I still get the same error.

Any advice on how to resolve this?

1 answer

1 accepted

0 votes
Fadoua M. Boualem Community Champion Jan 23, 2018

What's the error you are seeing on the logs?

What logs are you referring to?  This is a hosted JIRA instance (*.atlassian.net), so I wouldn't expect to have access to server logs.  If there are in-application logs I could check, I'd be happy to do it, but might need some help learning where to look for them.

Fadoua M. Boualem Community Champion Jan 24, 2018

Oops then you can not access the logs.

Best suggestion will be to open a ticket with Atlassian especially that you mentioned that this happened after the upgrade.


Thanks Fadoua.  I really appreciate the link to their official support.  All of the help links I could find circled back to the community forums.

Fadoua M. Boualem Community Champion Jan 24, 2018

Anytime :)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,801 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot