Unable to add comment for issue type equals bug

[Alu Lu]

is there a glitch with Jira at the moment where users cannot add a comment for Bugs?

[Prachi Bolar · Accepted solution]

Hello @Alu Lu 

Welcome to the community :) 

We had ongoing issues which led to customers being unable to comment on the issues. It should be fixed now.

Thank You,

Prachi

[Ayesha Matarage]

Experiencing the same from a few hours ago. No configuration changes were done. So assuming an Atlassian bug.

[Hans Polder]

Hi Ayesha,

I have just tried adding a comment to a 'Bug' issue type in my test environment and I don't see any issues here. Assuming you don't work for the same organization as Ala, it's indeed odd that you are both experiencing the same behaviour.

Can you maybe share a screenshot of what you're seeing?

[Ayesha Matarage]

I see the 'Description' and 'Comment' as in your screenshot. But when I click the Editable text field is not there. That is the issue. This is only for the user type 'Bug'.

[Alu Lu]

It appears to have resolved on its own

[Ayesha Matarage]

Yes, it is :)

[Hans Polder]

Hi Ala, 

Welcome to the community!

Generally speaking, this doesn't sound like an Atlassian-wide bug, but in fact something your Jira administrator has configured in the workflow that is being used for Bugs. It is possible to configure that comments are not accepted in (certain stages of) Bugs. Or, if Bugs are located in a specific Jira Project, you might be missing some permissions.

I would reach out to your Jira admins to get support for this issue :) 

Best regards,

Hans