Unable to Add Comments on Bug Issue Type in Jira

[Ayush Pathak]

Hi Team,

We are experiencing an issue where users are unable to add comments on Jira tickets with the Bug issue type. Previously, the same users were able to comment without any issues.

Here are some key details:

• The problem seems specific to the Bug issue type, as commenting works for other issue types.
• We suspect it could be related to changes in the Permission Scheme or a potential issue on Jira's side.

Could you please guide us on how to troubleshoot this issue or confirm if there are any known limitations or recent updates affecting this functionality?

Looking forward to your insights.

Thank you!

[Prachi Bolar]

Hi @Ayush Pathak ,

Welcome to community :) 

This was due to an incident  we had faced when users were unable to add comments to the issue or the comment tab was not visible 

this has been fixed now and you should be able to add comments like below 

Thank you,

Prachi

[Ayush Pathak]

Thankyou @Prachi Bolar 

[Trudy Claspill]

Hello @Ayush Pathak 

The project permissions don't support setting permissions per issue type so it is unlike to be specific to the project permissions.

Does this affect more than one project?

 Have you reviewed the Workflow associated with the Bug issue type? It is possible to use Workflow Properties to restrict certain permissions based on the status of the issues that use the particular workflow. Refer to this for more information about workflow properties:

https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/ 

[Ayush Pathak]

Thankyou @Trudy Claspill