URL Not Accepted Submitting a Ticket

[Susan Reed]

When submitting a ticket at 

https://support.atlassian.com/contact/#/ our URL is not being accepted. I have it formatted as such:

https://remedly.atlassian.net

In Jira our URL is:

https://jira.remedly.com/

How should I be formatting the URL differently so we can submit our ticket?

Our ticket is about Zendesk integration not functioning for a single user.

[Dan Breyen]

Hi @Susan Reed welcome to the community.  I'm sorry you're having issues with the support link.  Here's the link that I use: Atlassian Support 

I hope that works out for you.  

[Susan Reed]

@Dan Breyen this is the link that I'm using but our URL is not being accepted. See the screenshot. We need to understand the correct URL formatted which will be accepted by this interface so we can submit a ticket. 

[Dan Breyen]

Thanks, @Susan Reed are you by chance your System Administrator?  Usually when you're picking the license there should be a choice for the cloud license you have.  Does that 'Do I have a Cloud Product' give you other choices?

[Susan Reed]

@Dan Breyen Yes - I am set up as an Admin in Jira. There are multiple options under Do I have a Cloud Product and I've tried the obvious ones - Jira Products and Confluence which we both use - to see if my URL will be accepted but it is not.