Transfer Jira instance to new server -- custom avatars went away

Hi. I'm moving our current instance of Jira over to a new server. I followed the directions at https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server#MigratingJIRAtoAnotherServer-copyjirahome and everything seems to working okay with the exception that custom avatars are no longer being used. I have a few users who uploaded their own avatar and now it's gone. Is there something I need to do to bring these over manually? One note, the old instance was 5.0.1 and the new instance is 5.1.3 -- not sure if that has anything to do with it. Thanks!

2 answers

1 accepted

Total user error. When I tar'd the home directory, there were errors and not everything was copied (including the 'avatars' folder. All is well now. Thanks!

There should be a folder called 'avatars' in your old JIRA Home Directory. Try to bring it over to the same location in the new JIRA Home Directory. Refresh your browser cache and see if that helps.

Hi there,

In addition to Azwandi's reply above, yes there should be avatars folder created in the JIRA_HOME directory, specifically $JIRA_HOME/data/avatars. All users avatars are stored in the directory, hence can you kindly try to migrate the images contained in the avatars directory to JIRA 5.1.3 and see if it helps?

Cheers!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

172 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you