Transfer Jira instance to new server -- custom avatars went away

Hi. I'm moving our current instance of Jira over to a new server. I followed the directions at and everything seems to working okay with the exception that custom avatars are no longer being used. I have a few users who uploaded their own avatar and now it's gone. Is there something I need to do to bring these over manually? One note, the old instance was 5.0.1 and the new instance is 5.1.3 -- not sure if that has anything to do with it. Thanks!

2 answers

1 accepted

This widget could not be displayed.

Total user error. When I tar'd the home directory, there were errors and not everything was copied (including the 'avatars' folder. All is well now. Thanks!

This widget could not be displayed.

There should be a folder called 'avatars' in your old JIRA Home Directory. Try to bring it over to the same location in the new JIRA Home Directory. Refresh your browser cache and see if that helps.

Hi there,

In addition to Azwandi's reply above, yes there should be avatars folder created in the JIRA_HOME directory, specifically $JIRA_HOME/data/avatars. All users avatars are stored in the directory, hence can you kindly try to migrate the images contained in the avatars directory to JIRA 5.1.3 and see if it helps?


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

220 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you