Transfer Jira instance to new server -- custom avatars went away

Hi. I'm moving our current instance of Jira over to a new server. I followed the directions at https://confluence.atlassian.com/display/JIRA/Migrating+JIRA+to+Another+Server#MigratingJIRAtoAnotherServer-copyjirahome and everything seems to working okay with the exception that custom avatars are no longer being used. I have a few users who uploaded their own avatar and now it's gone. Is there something I need to do to bring these over manually? One note, the old instance was 5.0.1 and the new instance is 5.1.3 -- not sure if that has anything to do with it. Thanks!

2 answers

1 accepted

Total user error. When I tar'd the home directory, there were errors and not everything was copied (including the 'avatars' folder. All is well now. Thanks!

There should be a folder called 'avatars' in your old JIRA Home Directory. Try to bring it over to the same location in the new JIRA Home Directory. Refresh your browser cache and see if that helps.

Hi there,

In addition to Azwandi's reply above, yes there should be avatars folder created in the JIRA_HOME directory, specifically $JIRA_HOME/data/avatars. All users avatars are stored in the directory, hence can you kindly try to migrate the images contained in the avatars directory to JIRA 5.1.3 and see if it helps?

Cheers!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 2 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

13 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you