This one is driving me crazy. We are running the latest version of Jira and Greenhopper.
When i go to Planning board - Assignee then i click on one assignee i get a list of issues but in the Assignee box there is Total issues : 0. How can that happen when the context is Default and it's actually showing issues ? Is this a bug or am i doing something wrong ?
Are you using LDAP/Active Directory? We've noticed a bug w/those and the username case. It isn't being fixed by Atlassian. I'll see if I can track down the number
Edit: See if this looks like your problem. It may be fixed after several weeks of teeth gnashing. https://jira.atlassian.com/browse/GHS-4140
Yes i am looking at the right one. I click on an assignee, i can then see a list of cards on the right but the Greenhopper box itself shows 0 Total Issues. There are although users which do have correct Total Issues but many don't so i also think this is a bug.
I also tried to click Issue Navigator on the Assignee and then i get a list of issues which is equivalent to the list of cards i see in Greenhopper so i know there are issues but Greenhopper does not record those.
Is the 17-May-2012 field value you are showing in the screenshot your fix version? If you switch to another fix version do the results change?
What about if you switch the context from Default to On the Fly?
I saw similar behavior in my instance, but it was because I had selected an assignee that didn't have issues assigned to them with that fix version. Not sure if that is what's happening in your case...
You said you have tried all combinations. What happens if you switch to On the Fly? What about if you select a different Fix Version? I know you are interested in that specific Fix Version, but curious what the behavior is.
For your Default Context, what are you sorting the issues by?
It could be a number of different things, just throwing out some suggestions of what I would check.
If i switch to On the fly i see exactly the same result.
If i try Unreleased Versions, Uscheduled or another fixVersion again i see same result.
Default Context and On the fly is sorted by the Rank field.
So no matter what combination i try i see issues/cards for that Assignee but the statistics box is showin 0 issues in all fields.
I would file a support ticket and include your backup file with the request. I think someone needs to dig into your instance to figure out what's happening. It's hard to do that based on a static screenshot with something like this.
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