Total issues is 0 in planning board - Assignee, why ?


This one is driving me crazy. We are running the latest version of Jira and Greenhopper.

When i go to Planning board - Assignee then i click on one assignee i get a list of issues but in the Assignee box there is Total issues : 0. How can that happen when the context is Default and it's actually showing issues ? Is this a bug or am i doing something wrong ?


11 answers

1 accepted

Are you using LDAP/Active Directory? We've noticed a bug w/those and the username case. It isn't being fixed by Atlassian. I'll see if I can track down the number

Edit: See if this looks like your problem. It may be fixed after several weeks of teeth gnashing.


Thanks for posting this, yes we are using LDAP/AD integration and this might very well be the case for this issue as well. I will wait for 5.9.8 to see if it solves the issue.


No one has an idea what this might be caused by ?

0 votes
Renjith Pillai Community Champion May 07, 2012

Should be a bug, I am just hoping that you are looking at the right box of the assignee on the right side (which indeed has assigned issues)

0 votes
Renjith Pillai Community Champion May 07, 2012

Am a bit confused, if time permits, upload a screeshot.

Yes i am looking at the right one. I click on an assignee, i can then see a list of cards on the right but the Greenhopper box itself shows 0 Total Issues. There are although users which do have correct Total Issues but many don't so i also think this is a bug.

I also tried to click Issue Navigator on the Assignee and then i get a list of issues which is equivalent to the list of cards i see in Greenhopper so i know there are issues but Greenhopper does not record those.

Here you can see i have selected assignee "C" and i can see his tasks but notice that all fields in the Assignee is 0.

0 votes
Renjith Pillai Community Champion May 07, 2012

Sorry, couldn't think about anything else that can cause this? May be you can launch a support ticket with Atlassian.

Yes, i poked around for hours trying to figure out what's going on and could not find the cause to this so yes this must be abug unless somebody has an explanation for this.

Is the 17-May-2012 field value you are showing in the screenshot your fix version? If you switch to another fix version do the results change?

What about if you switch the context from Default to On the Fly?

I saw similar behavior in my instance, but it was because I had selected an assignee that didn't have issues assigned to them with that fix version. Not sure if that is what's happening in your case...

Valid question but i have tried all combinations and since it's actually showing issues that are for that particular fixVersion it should work and yes that is my fixVersion. I have run out of ideas for this behaviour.

You said you have tried all combinations. What happens if you switch to On the Fly? What about if you select a different Fix Version? I know you are interested in that specific Fix Version, but curious what the behavior is.

For your Default Context, what are you sorting the issues by?

It could be a number of different things, just throwing out some suggestions of what I would check.

If i switch to On the fly i see exactly the same result.

If i try Unreleased Versions, Uscheduled or another fixVersion again i see same result.

Default Context and On the fly is sorted by the Rank field.

So no matter what combination i try i see issues/cards for that Assignee but the statistics box is showin 0 issues in all fields.

I would file a support ticket and include your backup file with the request. I think someone needs to dig into your instance to figure out what's happening. It's hard to do that based on a static screenshot with something like this.

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