Tickets submission for external customers


Does anyone know if and how JIRA can be setup to provide external customers with secure access to JIRA, so that they could submit tickets/issues via the tool?


Any feedback would be greatly appreciated!


Thank you!


1 answer

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Alexey Matveev Community Champion Nov 14, 2017


What do you mean by external customers? Users who do not have Jira licenses and that is why can not log in to Jira, but they need to create issues in Jira?

You can use issue collectors for it. You can read more here:


Yes. As an example, we need to provide post-implementation support to our customer after we have implemented a software solution for them. The customers are external users who don't have JIRA licenses and don't use JIRA in their organization.


Thank you for the link you have shared. I will look into it accordingly.

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