Does anyone know if and how JIRA can be setup to provide external customers with secure access to JIRA, so that they could submit tickets/issues via the tool?
Any feedback would be greatly appreciated!
What do you mean by external customers? Users who do not have Jira licenses and that is why can not log in to Jira, but they need to create issues in Jira?
You can use issue collectors for it. You can read more here:
Yes. As an example, we need to provide post-implementation support to our customer after we have implemented a software solution for them. The customers are external users who don't have JIRA licenses and don't use JIRA in their organization.
Thank you for the link you have shared. I will look into it accordingly.
We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG