Ticket Updated by a user

Hi Experts,

I am trying to find all the tickets updated by a particular user using below query:

issueFunction in commented("by Nalin.Rastogi@downergroup.com")

but this returns no rows..

Can you please suggest whats going wrong??



3 answers

1 vote
Henning Tietgens Community Champion Jan 01, 2014

The part following the "by" should be a username according to the Script Runner documentation not the email of the user. I guess the username is not the same as the email, because usernames must be lowercase.

Technically the username doesn't have to be in lowercase. If you use external security like we do the user id's are in uppercase. But JIRA has a field that the uid is stored in all lowercase. From what I've seen, sometimes the foreign keys use the lower id field and sometimes it uses the actual id field. I think they are moving to an artificial key but not sure when that will happen.

That aside, you can have an email address be an user id as well. It could be different then what would be used to send you email though.

Actually it is probably the key, and the search function converts user name to key. I'm not 100% sure this jql function works with renamed users - there are a number of bugs related to named users that I need to address.

There is a key field on user which is the original username of the user, in lower-case, since I think 6.1.

I don't know what is actually indexed, but I would assume it's the current user name.

If that email address is actually the user name, then Nalin please let us know.


User name in Jira is "Nalin.Rastogi@downergroup.com" and is resolved successfully in other filters.

It's failing only in case I am using BY..



Sounds like a bug then - please could you create an issue at https://jamieechlin.atlassian.net/browse/GRV.

Do you see any errors? Does this user actually exist? With the same case as you have in the above?

Hi Michael,

Yes, user exists with the same case.. also the query does not fall over; just shows

"No issues were found to match your search".



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