I am trying to find all the tickets updated by a particular user using below query:
issueFunction in commented("by Nalin.Rastogi@downergroup.com")
but this returns no rows..
Can you please suggest whats going wrong??
Technically the username doesn't have to be in lowercase. If you use external security like we do the user id's are in uppercase. But JIRA has a field that the uid is stored in all lowercase. From what I've seen, sometimes the foreign keys use the lower id field and sometimes it uses the actual id field. I think they are moving to an artificial key but not sure when that will happen.
That aside, you can have an email address be an user id as well. It could be different then what would be used to send you email though.
There is a key field on user which is the original username of the user, in lower-case, since I think 6.1.
I don't know what is actually indexed, but I would assume it's the current user name.
If that email address is actually the user name, then Nalin please let us know.
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