Threaded discussions are just gone!

[David Thorisson]

Since this morning, threaded discussions on the ticket discussion is not available any more. All replies are now flat instead of cascaded - and the `reply` button to reply to a specific thread is gone.

A major nuiscance for the team.

Not a word about this in the release docs, what is going on here?

[David Thorisson]

[Kai Becker]

Hi @David Thorisson 

thanks for your question. As threaded comments aren't an integrated feature of Jira (afaik), you were probably using an app to support this, for example this one 

The simplest explanation for your problem would be, that the app does not work properly or that the license is expired.
Could you try to see if thats the case or ask your admin?

[David Thorisson]

Good point - but nope, we didn't have any extension for it that's the first thing we checked

[Kai Becker]

Maybe some browser extension? 

Threaded comments has not been implemented in Jira. There is an open feature request here: https://jira.atlassian.com/browse/JRACLOUD-3406

So it must have been a 3rd party feature.

[Kai Becker]

Edit: On your screenshot, there is a new tab: "Threaded comments" 
What do you see there? What happens if you add more comments there?

[David Thorisson]

yes, sorry I forgot to mention but in our panic we actually added an extension to try to get this back...

But nobody in team is aware of any extension of this kind that was installed before... just yesteraday a long discussion was indeed threaded and there was an inline "reply" button which is gone today

[Marc - Devoteam]

Hi @David Thorisson 

Could you elaborate, what function are you referring to?

[David Thorisson]

this is an inline reply - threads are cascaded

see the photo I just posted in a new "thread" - that's flat discussion

[Marc - Devoteam]

Are you referring to comment, comments are not threaded and never have been ootb.

This as mentioned by @Kai Becker 

Check with your admins of the instance if something changed, he could look at audit logs

Any topic that relates to an inline reply button refers to the app also mentioned by @Kai Becker 

[David Thorisson]

@Marc - Devoteam thx - we actually checked the audit logs and no such extension has ever been installed... a true mystery case!

[Marc - Devoteam]

Do you have an issue, by chance or screenshot where this was available in the view?

[David Thorisson]

@Marc - Devoteam