Tasks assigned to a user doesn't appear in Backlog

[Aaron Tan]

Tickets were showing fine in both the backlog and active sprint board. After a while, tickets assigned to a particular user stopped showing in the backlog (but it shows up fine in the active sprint).

The filter query shows the tickets fine, the only place the tickets are not showing is at the Backlog view. I don't even see that particular user in the row where we can select users and the tasks will be filtered by assigned user.

I've tried searching for the indexing issue but it doesn't seem like it's available for JIRA Cloud users anymore. Not sure what to try anymore.

[Aaron Tan · Accepted solution]

Hey @Ollie Guan

It is a known bug when moving next-gen projects to older JIRA projects.

The bug is tracked here:

https://jira.atlassian.com/browse/JSWCLOUD-17877

Many thanks for helping out!

[Ollie Guan]

Got, thanks for your follow-up.

[Ollie Guan]

Hi @Aaron Tan ,

Whether the issue disappeared in the backlog has changed state ?

for example, from Open to In progress, etc...

[Aaron Tan]

Hi @Ollie Guan

They haven't since it was last seen.

They appear fine in the active sprint though.

[Ollie Guan]

You can try to check the two configurations of the board:

1.Column management : Issues in these statuses won't show on the Kanban board or Kanban backlog.

2.Quick Filters: Whether the filter is enabled in the Backlog

[Aaron Tan]

Thanks @Ollie Guan for the suggestions.

The settings were in the correct state prior to this. Same with the filter view.

I still can't figure out why - when using the JQL reveals all the issues correctly.

[Ollie Guan]

BTW : Which project template are you using now ? Kanban or Scrum Board or next-gen?

[Aaron Tan]

@Ollie Guan Scrum, the old version.

[Ollie Guan]

Hi @Aaron Tan ,

Screenshots will help with troubleshooting, I need a screenshot of the Backlog and a screenshot of the Issue in the active sprint board.

[Aaron Tan]

@Ollie Guan Here you go, the first screenshot contains the backlog view, where one of the tickets assigned to a particular user is missing. The second screenshot is the scrum view where the tickets are showing correctly.

[Ollie Guan]

Base Swimlanes on Querirs (Components) ? So, the missing issue is TM-80?

The issue type of TM-80 the same as other issues? Or is it a subtask?

[Aaron Tan]

All are stories, not subtasks, the swim lanes are categorized based on Epics. As you can see, all tickets related to the assigned users for TM-67 are not showing in the Backlog.

There are more tickets that are missing apart of TM-80.

[Aaron Tan]

@Ollie Guan

I did some further testing and it seems lie the filters are affected by Epics instead of users (I tried assigning the tickets to myself and the tickets do not show themselves in the backlog).

[Ollie Guan]

What is the current status of this Epic TM-67 ?

Could you show me the Filter Query for this board?

[Aaron Tan]

project = TM ORDER BY priority ASC

The status of Epic TM-67 is in Open (most of the other Epics that are showing are in this status)./

[Ollie Guan]

Can you see TM-67 in the epics list when you choose show epics panel?

[Aaron Tan]

Sadly, no :(

[Ollie Guan]

Hi @Aaron Tan ,

It seems that all the configurations are correct.

You can try to contact the Atlassian support team for help.

https://support.atlassian.com/contact/#/

If you have any conclusions, please let me know, tks.

[Aaron Tan]

Thanks @Ollie Guan , you've been incredibly helpful!