[TIME SENSITIVE] I cannot access issues in any of my boards.

Martina
Contributor
June 3, 2024

Hey all,  I cannot access issues in any of my boards. Does anyone know what this is?

I think Jira is not down, so it must be a problem within my organization. I'm not the only one experiencing this within the organization + I'm an admin in some board and I still face this issue.  Screenshot 2024-06-03 at 15.30.32.png

19 answers

2 votes
Chris Olofson
Contributor
June 3, 2024

Also note it is not possible to log into the support portal at this time

Viviana Bhandari June 3, 2024

Engineers have been made aware according to a PM from Jira I reached out on LinkedIn

2 votes
Erika Schuler
Contributor
June 3, 2024

Same here

2 votes
Manuvimal Mohan June 3, 2024

Same issue here, even unable to log support ticketScreenshot 2024-06-04 102924.png

Matthew Chudleigh
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June 3, 2024

Pretty funny if the Atlassian Support team is locked out by their own outage

1 vote
Viviana Bhandari June 3, 2024

Status page has been updated, the issue has been identified https://jira-software.status.atlassian.com/

1 vote
Jennifer Godinez
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June 3, 2024

Looks like it is working now.

1 vote
Chris Olofson
Contributor
June 3, 2024

Atlassian is not yet acknowledging the issueJira Status Board Not Acknowledging Problem 3-June.png

1 vote
Jess Thompson
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June 3, 2024

Seems to be a global issue - this is a level 1 outage for our company (NZ)

1 vote
Brian Jones June 3, 2024

Unable to open support tickets regarding this issue either.

1 vote
Jennifer Godinez
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June 3, 2024

Getting the same error.

1 vote
Tyler Saddington
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June 3, 2024

Yep down for us too

1 vote
Phillip C
Contributor
June 3, 2024

same issue at my end. Cannot access many Atlassian products, cannot access any issue when clicking on them.

I cannot log support requests either.

Atlassian better be looking into this at utmost urgency - this is a major platform issue.

Marc LaFleur
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June 3, 2024

I'm having the same issues despite the Status page showing everything operational. 

Phillip C
Contributor
June 3, 2024

Back up from my end

1 vote
Kalpana Chinnappan June 3, 2024

Same here, our team is impacted.

1 vote
Burton E. Newman
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June 3, 2024

Our system appears to be experiencing the same issue.

0 votes
Shaun McGuire
Contributor
June 3, 2024

Same for us. can't open any issues in any jira project.

0 votes
Viviana Bhandari June 3, 2024

Same for our company!

Viviana Bhandari June 3, 2024

I reached out to a PM for Jira on LinkedIn, she said she let the engineering leads know. 

Like Kirstin Donaldson likes this
0 votes
Christina Sheehan June 3, 2024

Same here

0 votes
Chris Olofson
Contributor
June 3, 2024

We are experiencing the same issue. Status page does not acknowledge the problem, and Atlassian is not answering the phone.

0 votes
James Willmore
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June 3, 2024

When I log out and back in I get the following:

Screenshot 2024-06-03 at 4.29.49 PM.png

There may be an outage.

https://downdetector.com/status/jira/

Although Atlassian has not seen this yet.

https://status.atlassian.com/

0 votes
IT June 3, 2024

Same here, and while working on a time-sensitive project!! 

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