TEMPO Timesheets & JIRA Agile - Is this the expected behaviour?

We have a client where we encountered the following situation:

  1. TEMPO installed, everything is ok, they use the approve timesheet stuff, and status is ok: 'ready' for past time intervals, 'open' for the current, 'approved' & 'rejected' if it was the case
  2. We installed JIRA Agile
  3. TEMPO timesheet status is reset to the 'ready' state for all timesheets, no matter if they were approved or not. For new timesheets, approval works correctly, but for those pre-existent just before JIRA Agile install, it does not work ('ready' status only)

We would love to fix this ASAP, does anybody have a clue what's going on there?

2 answers

1 accepted

This widget could not be displayed.

Mystery solved: never trust an user who says: "I didn't do anything!".

The client actually modified the reporting period (changed the start of the working week from Monday to Sunday). Therefore, all timesheets start date do not match => the behaviour above.

(!and thanks to the TEMPO team for their fast escalation!)

This widget could not be displayed.

Certainly not the expected behavior. Something else might have happened. You might want to reach out to Tempo support!

I've done that ... thanks! But I thought that asking around cannot hurt :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

48 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you