Syncing comments from the Epic to the child tickets is not working

[Nguyen Thanh Tien]

I have set up an automation to sync comments from Epic to all child tickets, as shown in the attached image.

However, I've encountered an issue where some tickets are not syncing. The audit log displays the message: "No related issues that have been updated since the last time this rule executed could be found. To include all issues, un-check the 'Only include issues that have changed since the last time this rule executed' checkbox."

I cannot find this checkbox mentioned in the audit log. Could you please assist me with this issue? Thank you!

[Nguyen Thanh Tien]

I do not know why, but the issue was resolved when I changed the branch type from 'children' to 'stories (or other issues in Epic)'. Thank you all @Vishal Biyani  @Mohanraj Thangamuthu  for taking the time to advise me on this matter!

[Vishal Biyani]

Good to know that it finally worked!!! 

[Mohanraj Thangamuthu]

Hello, Good day. Check whether "Prevent" duplicates option has been enabled in the rule action.

[Nguyen Thanh Tien]

The checkbox you mentioned has been checked, but the issue is still occurring.

[Mohanraj Thangamuthu]

Hello, Good day. Please un-check the "Prevent duplicate option" and check the status.

Also the option mentioned in your description will be available on the trigger if we use scheduled rule, but from the screenshot its not scheduled rule.

[Nguyen Thanh Tien]

I've unchecked the checkbox, but the issue continues to occur with the same message is still appearing in the audit log "No related issues that have been updated since the last time this rule executed could be found. To include all issues, un-check the 'Only include issues that have changed since the last time this rule executed' checkbox."

[Vishal Biyani]

@Nguyen Thanh Tien 

Can you try adding Re-fetch issue data action and see if this helps resolve your problem?

[Nguyen Thanh Tien]

The issue still persists :(

[Vishal Biyani]

try adding re-fetch issue data after the check for Issue Type equals Epic

[Vishal Biyani]

@Nguyen Thanh Tien 

This is how the rule should look

[Nguyen Thanh Tien]

The issue continues to occur with the same message is still appearing in the audit log "No related issues that have been updated since the last time this rule executed could be found. 

[Vishal Biyani]

@Nguyen Thanh Tien 

Saving the last comment from Epic in a smart variable and then using that smart variable to update the comments is working

Can you try?

[Nguyen Thanh Tien]

Still not working !!

[Vishal Biyani]

in my audit log, this is working fine.

Can you check if this automation getting triggered from another automation? 

The message that you are getting, there is no checkbox anywhere to give this message :-(

No related issues that have been updated since the last time this rule executed could be found. To include all issues, un-check the 'Only include issues that have changed since the last time this rule executed' checkbox.

[Nguyen Thanh Tien]

I have reviewed all the automation and did not find any automation with a trigger comment that could affect the current automation.