Sum Up Trial is not working

We have just upgraded to Jira7, and Sum Up has changed into Paid Update. We want to buy the license, but we just need a trial before we make a purchase. The trial is shown as valid till 7 March, but it has stopped working. Could you please do the needful? I have tried reenabling it, and when I uninstalled, and installed Sumup in trial enviornment, there is no option of free trial. Please check the screenshot. 

image2016-2-8 14:1:11.png

1 answer


with your license the add-on should works as expected. With the change to a paid add-on we have done some huge changes to the add-on. With the newer releases you have to define a configuration for each field, that should be calculated in the issue navigator or dashboard.You can do this in the JIRA administraion -> AddOns -> SumUp


If you have any questions or if you need some help please do not hesitate to contact me directly at j.riedinger [at]



this is the way it is configured. The final sumup is still not visible.

Please let me know, changes that can be performed. 

image2016-2-8 14:22:48.png

The configuration seems to be okay

Could you check that your test user is not defined at the user permission configuration:



If so, your user should see the calculate button, when start a new search. Can you confirm this?


issue navigator.PNG


If you press calculate and you have for instance the timespent field as a column in your issue navigator, you should get the total of hours. If not - Could you provide us your network protocoll of your browser.

You can get this in most of browsers by entering F12, go to the console and copy the request and response of the sumup call





Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,231 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you