Suite Utilities for JIRA validator error

[Caitsith]

Hi,

I used Jira suit utility for restrict workflow's field.

It works well when i fulfill the whole required fields, but i got error when i didn't.

JIRA version: 7.2.3

Suit plugin version: 1.4.12(latest version)

Is there anyone see like this error? 

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[Nic Brough -Adaptavist-]

Either the configuration of the validator you have put on the transition is bad, or you've got an incompatible or buggy version of the JSU

First, check "manage add-ons" for the JSU version and check that it's valid for your version of JIRA.

Second, take a look at the validator config - they usual way to break one is to set up a simple check like "field xyz must be filled in" and then delete or make-unavailable field xyz.  Sometimes, you get a polite message, but often a crash.

In the second case, or if it's neither of them, try removing the validator completely, and then re-adding it.

[Caitsith]

Hi Nic, 

Thanks for reply. 

I checked JSU version and validator(delete and re-add) but still same. 

Is their any suggestion to debug it? 

[Nic Brough -Adaptavist-]

What was the result when you removed the validator (and did not re-add it)? 

Then, after you added it back, what Exactly was the config of the validator and what type of field(s) did you point it at?

[Caitsith]

When i removed it. it works well cause there're no other restrictions. 

After re-add it, it breaks with same error message. 

The type of fields are custom fields(Date Picker and User Picker(single user))

[Nic Brough -Adaptavist-]

Ok, it's definitely the validator then.  What exactly is the config of the validator?

[Caitsith]

I added "Fields Required" then add two custom fields that i made. 

I tested "Ignore Context" check, unchecked are same. 

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[Nic Brough -Adaptavist-]

Ok, you have done everything right here, so I'm pretty sure you have found a bug in the JSU.

There's one last test I'd like you to do - split the validator.  Set the existing one to validate on the user picker and then add a completely new validator (of the same type) to look at the date.

Does that work, or does it crash on one or both validators?

[Caitsith]

Hi, 

Sorry for late comment.

I tested both of them, but still crashed. (Only user picker, Only Date picker, Both of them)

[Nic Brough -Adaptavist-]

No problem.  Next thing to look at is the versions of Java, JIRA and the JSU you are on.

[Caitsith]

I installed Java 1.8, Jira 7.2.3, and JSU 1.4.12

[Nic Brough -Adaptavist-]

Ah, well, that answers it.

Your JSU version is not compatible with 7.2.3.  See https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/versions

[Caitsith]

Thanks for verification. 

I thought i checked it, but it's my mistake. 

I'll update after change it.

[Caitsith]

Thanks Nic,

It's solved