Subscribing to Atlassian University - Enterprise License

We have enterprise licenses for Jira and Confluence. When I try to sign the corporate email address, it says "It looks like your company does not have a subscription to Atlassian University yet."

How do I take advantage of the Enterprise license and get my staff trained in using Jira and Confluence?

2 answers

1 accepted

0 votes
Accepted answer

Here are a couple of tips that helped me. Though you will need contact the University support team. You can either open a support ticket at or email them at "atlassian hypen university dot atlassian dot com" no spaces.

  • Your purchasing department has an Atlassian ID. All licenses default to their ID, so they will need to add the actual technical owners and business owners to access those licenses they have purchased.
  • All sub-domains need to be added to access your Univeristy license. My purchasing department has a different email domain (@somethingdifferent) than my email domain (@somethingawesome). I contacted the University team and our purchasing department to have my email domain, and others in our company, added. Don't forget to have yourself or those appropriate marked as Administrators in University. You control access to classes and reporting this way.
  • Last bit of info was it simply took a little bit of time for our JIRA Enterprise license to take effect. Have your SEN # ready for each product if they need to confirm your license level.

I hope this helps.

Go to and sign in with the technical contact's email. The training should be available there. I think you need to sign up first, and provide the email domain to use for authorizing additional users. (to add multiple domains you need to email support)

You may need to follow up with or

I signed up using the technical contact's email. I see the licenses listed, however, I don't see anything that says Atlassian University anywhere. Which tab would it be under...?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

873 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you