We have JIRA setup to create the user when an email is sent to the system and the user is already not there, however we would like the user to just be the information before the @ and not the entire email address.
Assuming not OnDemand, JEMH 1.3 provides an extension point (Alternate ID provider) and two default implementations (basic email and LDAP), you could write an additional custom selector to use the domain prefix. Though, I would think this problematic, firstname.lastname@example.org and email@example.com for example, would you be happy with a 000 .. 001 one-up number added in such a case?
If you're OnDemand, follow Bruno's issue.
I understand what you're trying to do. However, this is the way JIRA works by default and there is no simple way (for instance, via interface) to strip the @ from the reporter when creating the user. If you're using JIRA OnDemand this won't be possible to achieve. But if you're using a JIRA self-hosted instance, the only way I could think to achieve what you're looking for would be customizing your JIRA source files.
Moreover, I think your idea could also turn into a Improvement Request, thus I took the liberty to report this at jira.atlassian.com. It's currently being tracked here:
Hope it helps!
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