Strike-through for imported issues

I have imported issues from old Jira instance (4.2) to the new one (5.2). I have exported them as Excel file, converted to CSV and imported them then. All imported issues are strike-through, although they are not resolved. Can anyone help?

2 answers

1 accepted

0 vote

The resolution is set to some value. My guess is it's set to the string Unresolved, whereas unresolved should actually be represented as null.

There is a mention of that here, along with a possible fix (plugin install required):

After fixing you will want to delete the bogus "Unresolved" resolution.

PS - this should be considered a bug in the csv import imho.

Yes, resolution is set to Unresolved. Thank you, Jamie.

0 vote

Check closely - are you 100% sure that they do NOT have ANY resolution set? (Remember the strikethrough is not status based, it's done on the resolution field)

If you have one that definitely has a null resolution and is still struck out, then re-indexing is probably needed. You can actually test this though - edit or update a problem issue, that will force a re-index action on just that issue. If that fixes it, book a time for a full re-index.

p.s. when I say "any resolution", I'm including the case Jamie mentions - if you import and map "unresolved", it'll bring that in as a resolution, which is incorrect, as it should be "null"

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,331 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot