Strike-through for imported issues

I have imported issues from old Jira instance (4.2) to the new one (5.2). I have exported them as Excel file, converted to CSV and imported them then. All imported issues are strike-through, although they are not resolved. Can anyone help?

2 answers

1 accepted

Accepted Answer
0 votes

The resolution is set to some value. My guess is it's set to the string Unresolved, whereas unresolved should actually be represented as null.

There is a mention of that here, along with a possible fix (plugin install required): https://studio.plugins.atlassian.com/wiki/display/GRV/Built-In+Scripts#Built-InScripts-BulkFixResolutions

After fixing you will want to delete the bogus "Unresolved" resolution.

PS - this should be considered a bug in the csv import imho.

Yes, resolution is set to Unresolved. Thank you, Jamie.

0 votes

Check closely - are you 100% sure that they do NOT have ANY resolution set? (Remember the strikethrough is not status based, it's done on the resolution field)

If you have one that definitely has a null resolution and is still struck out, then re-indexing is probably needed. You can actually test this though - edit or update a problem issue, that will force a re-index action on just that issue. If that fixes it, book a time for a full re-index.

p.s. when I say "any resolution", I'm including the case Jamie mentions - if you import and map "unresolved", it'll bring that in as a resolution, which is incorrect, as it should be "null"

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

23 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you