I have imported issues from old Jira instance (4.2) to the new one (5.2). I have exported them as Excel file, converted to CSV and imported them then. All imported issues are strike-through, although they are not resolved. Can anyone help?
The resolution is set to some value. My guess is it's set to the string Unresolved, whereas unresolved should actually be represented as null.
There is a mention of that here, along with a possible fix (plugin install required): https://studio.plugins.atlassian.com/wiki/display/GRV/Built-In+Scripts#Built-InScripts-BulkFixResolutions
After fixing you will want to delete the bogus "Unresolved" resolution.
Check closely - are you 100% sure that they do NOT have ANY resolution set? (Remember the strikethrough is not status based, it's done on the resolution field)
If you have one that definitely has a null resolution and is still struck out, then re-indexing is probably needed. You can actually test this though - edit or update a problem issue, that will force a re-index action on just that issue. If that fixes it, book a time for a full re-index.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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