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Status is missing in customer portal

Status is missing in customer portal

Hi,

in the customer portal there should be the button " support reply" , if the status is waiting for customer. but i can't see it. I wanted to do an automation to change the status, but I got an error. Is there something wrong with my workflow?

Thanks in advance.

Regards

Nicole

1 answer

0 votes

Transitions for service desk projects have a "Show transition in the customer portal" attribute; perhaps you just need to check that for your "Support Reply" transition.

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Hi, how can i set this attribute?

Thanks in advance

Regards

Nicole

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While editing a workflow, if you select a transition, you should see this box, which contains that attribute (at least in Jira Server).

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Thanks a lot for your answer. Now it works.

Regards

Nicole

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Status is missing in customer portal

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