Some tasks not showing in swim lane

[Jason Chayer]

I am having an issue where some of my tasks are now showing up in swim lanes; however, there are others that are.

This is not only in one certain swim lane, this happens on a couple different swim lanes.

I looked at the jql for the swim lanes that this is happening in and compared the tickets that are showing and the ones that are not. Nothing is standing out to why they should not be showing up.

This did not seem to happen until recently when we migrated to cloud.

Any suggestions where to look would be helpful.

I checked the board filter, the jql for the swim lane, the linkedissuetype, component, and fixed version.

[Trudy Claspill · Accepted solution]

Hello @Jason Chayer 

Please show us the JQLs you are using for your swimlanes.

Can you also provide the details of an issue that is not showing up in the expected swimlane, telling us which swimlane you expected it to show up in and which one it actually showed up in?

[Jason Chayer]

@Trudy Claspill 

ECI/ERI (swim lane name)
     issueLinkType in ("Created for ECI/ERI", "Fixes for ECI/ERI") AND component in (DA, VKI, VKB, VKA, GQL, TA)

iOS (another swim lane)
    component - VKI

One of the issues that should be in the ECI/ERI swim lane has
1. component VKI
2. has linked issues: Created for ECI/ERI
3. Fixed version is EMPTY: as this is a kanban sub filter requirement

Again, I have another issue that is similar, but the only difference aside from the task description is it has a component of VKB. And this one shows up in the ECI/ERI swim lane. An added note, VKI is not the only component having this issue. I do have a task that has the component VKA, and it is not showing up in the ECI/ERI swim lane.

At first I thought it was something with just the ECI/ERI swim lane, but the swim lane "iOS" has a couple tasks not in it. And the tasks have the component VKI.

[Trudy Claspill]

One of the issues that should be in the ECI/ERI swim lane has

1. Does the missing issue appear in another swimlane on the board?
2. If you eliminate the swimlanes, does the missing issue display in the board?
3. What is the issue type of the missing issue? Is it a standard level issue (i.e. Story, Task, Bug), and Epic, or a Sub-task?

What is the base filter for the board?

What is the order of the swimlane queries?

An issue will show in only one swimlane, and it will appear in the first swimlane (from the top down in the swimlane list) that it matches.

What is the type (or types) of the project (or projects) that are in scope of the board? And what is the type of the project for the missing issue? The Type information is available from the View All Projects page under the Projects menu.

[Jason Chayer]

@Trudy Claspill 

1. It does not appear in another swimlane on the board.
2. Need to try, I was hoping not to eliminate any swimlanes at the moment. Our devs are utilizing the board throughout the day.
3. The issue type is a task, and it is a standard level issue. Another issue that does appear, is the same issue type.

Base filter: project = "XYZ Project" AND component in (DA, VKB, VKI, VKA, TA, GQL) AND issuetype not in ("Engineering Sub-Task", "Pre-Release Issue", Sub-task)

Swimlane Order: ECI/ERI > VKA > VKB > DA > VKI > GQL > TA
     I have ECI/ERI first as any task that meets that swimlanes criteria should appear in   that first

Project type: Company managed

[Trudy Claspill]

Can you check the Column/Status mapping configuration for the board and confirm that there are no unmapped statuses? Are the missing issues assigned to a status that is not mapped to the board column?

Can you try making a copy of the board and seeing if the issue persists in the copy board? You could then remove the swimlanes in the copy to confirm that the missing issues display.

If the missing issues don't display when the swimlanes are removed, then there is some other factor preventing the display of the issues.

[Jason Chayer]

@Trudy Claspill - so when I made a copy of the board, without changing anything, all the issues appear as they should.

[Trudy Claspill]

I have heard of that happening. 

I don't have any explanation for why the original board has problems. If you want to investigate that more I think you will have to reach out directly to Atlassian Support:

https://support.atlassian.com/contact/#/

[Jason Chayer]

Good deal, thanks for your help @Trudy Claspill 

[JM Perrot]

Hello @Jason Chayer 

Another thing you can check is the board filter (old user in jql or wrong project ID or custom field)...

Are you alone in this case or are your teammates experiencing the same problem?

Is it possible to get more informations about missing tickets and swimlines ?

Thanks in advance,

Regards

[Jason Chayer]

@JM Perrot - it cannot be an old user or wrong project id because other tasks show up in the swim lanes.

ECI/ERI (swim lane name)
     issueLinkType in ("Created for ECI/ERI", "Fixes for ECI/ERI") AND component in (DA, VKI, VKB, VKA, GQL, TA)

iOS (another swim lane)
    component - VKI

One of the issues that should be in the ECI/ERI swim lane has
1. component VKI
2. has linked issues: Created for ECI/ERI
3. Fixed version is EMPTY: as this is a kanban sub filter requirement

Again, I have another issue that is similar, but the only difference aside from the task description is it has a component of VKB. And this one shows up in the ECI/ERI swim lane. An added note, VKI is not the only component having this issue. I do have a task that has the component VKA, and it is not showing up in the ECI/ERI swim lane.

At first I thought it was something with just the ECI/ERI swim lane, but the swim lane "iOS" has a couple tasks not in it. And the tasks have the component VKI.