Some collegeaus cant login in JIRA

hello, some collegeau cant login. how is this possible?

2 answers

1 votes
Stephen Sifers Community Champion Apr 25, 2017

Login problems to Atlassian services Subscribe
Update - Our engineering teams are still working on having our Atlassian Account services recovered. This is currently our highest priority and we will provide an update as more details come available.
Apr 25, 10:06 UTC
Investigating - We are investigating ongoing problems with Atlassian account preventing users to login to Atlassian services.
Apr 25, 07:24 UTC

 

http://status.atlassian.com/

There could be 'n' number of reasons depends on your configurations,

1. They are not present in the defined jira-user groups

2. They might be in different directory, if the authentication is delegated. 

etc.

 

First of all is it Cloud or Server version ? 

Could you spread some light on the authentication mechanism you are using ? 

We're on the Cloud version, and everyone has been set up for some time so they have the right permisions. We could log in fine yesterday. 

We just go to the normal cloud login page. 

 

I've logged a support ticket - I think it might be an issue on Jira...?

Seems like there is an issue with Atlassian ID as well, I am unable to login in Atlassian ID. So, it might be issue with them. 

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