Some collegeaus cant login in JIRA

hello, some collegeau cant login. how is this possible?

2 answers

1 votes
Stephen Sifers Community Champion Apr 25, 2017

Login problems to Atlassian services Subscribe
Update - Our engineering teams are still working on having our Atlassian Account services recovered. This is currently our highest priority and we will provide an update as more details come available.
Apr 25, 10:06 UTC
Investigating - We are investigating ongoing problems with Atlassian account preventing users to login to Atlassian services.
Apr 25, 07:24 UTC

There could be 'n' number of reasons depends on your configurations,

1. They are not present in the defined jira-user groups

2. They might be in different directory, if the authentication is delegated. 



First of all is it Cloud or Server version ? 

Could you spread some light on the authentication mechanism you are using ? 

We're on the Cloud version, and everyone has been set up for some time so they have the right permisions. We could log in fine yesterday. 

We just go to the normal cloud login page. 


I've logged a support ticket - I think it might be an issue on Jira...?

Seems like there is an issue with Atlassian ID as well, I am unable to login in Atlassian ID. So, it might be issue with them. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,844 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot