Some JIRA groups are not synchronized to Confluence

Hi,

I have setup a Confluence instance that uses JIRA for user management. JIRA in turn is authenticating via LDAP but the users are stored in JIRA.

This works well for users and the ones added to the confluence-users group in JIRA will have access to Confluence as well.

My problem now is that I have added another group in JIRA, confluence-readers, which contains all users that shall have read-only access to confluence.

This group is NOT synchronized properly! If I add a user only belongning to e.g. jira-users to this group it will not be synchronized, but if I add a user that belongs to confluence-users it will be synchronized.

Is there some magic with the confluence-users group that comes in play here? Or, is it just coincidents?

Anyone with some experience in this area? Any leads are appreciated!

Rgrds,

// Svante

2 answers

1 accepted

0 votes
Accepted answer

The incremental synchronization between Confluence and JIRA failed due to that Confluence didn't pickup users added from LDAP (and their default groups) for some reason.

Since our user base is not that large (~400 users) I disabled incremental synchronization and lowered the schedule to 30 minutes. Now all users and their group membership are synchronized correctly.

The root cause is still there but should be resolved by a more elaborate solution with both Confluence and JIRA using LDAP. Or, possibly Crowd.

0 votes

In order to use Confluence, users must be a member of the confluence-users group or have Confluence 'can use' permission. Maybe the sync is looking at this as well!

Could be! But the documentation is clear on that you can choose to use either the confluence-user group which will automatically get 'can use' permission or set a arbitrary jira-group to this permission in Global Permissions.. For this to work all groups need to be synchronized properly.

I just tried a thing:

In my Confluence instance I had checked the "Enable Nested Groups" option in the User Directory description for our JIRA system. I am not using that actively so I un-checked the box and re-synched. All users were synchronized :-)

Hmmm, this is a clue! I will post a support issue with Atlassian now!

Thnx, Jobin for your input!

// Svante

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,110 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you