Show/Hide a field on the create screen in CUSTOMER PORTAL with scriptrunner behaviour

[Deleted user]

Hi guys,

My following code in working when creating an issue with Jira UI:

def fieldToHide = getFieldByName("Oculto")
def urgencia = getFieldByName("Urgency")
def optionValue = urgencia.getValue().toString()

fieldToHide.setHidden(true)

if (optionValue == 'Critical') {
 fieldToHide.setHidden(false)
}

But it does NOT work when raising a request in JSD Customer Portal.

Note: both Oculto, and Urgency fields are visible in the request create screen.

Any idea how can I fix it, please?

I appreciate any help. Thanks in advance

Almu

[Deleted user]

Hi there

Just for the record. It is mandatory to map Service Desk. Solved!

Cheers,

Almu