Several logins per hour

Hi,

we're using JIRA for internal ticket / time management and so on. Currently we have 49 active JIRA users and we are hosting JIRA 6.3 on our own server.

However, since a few weeks, some members of our company are forced to type their login credentials into a pop up every few minutes or so (they have to re-logon).

Strange thing is, that this only happens with a specific user group within our company.

Has anyone ever experienced something like this before? Any ideas how to fix this problem? I tried deleting the login tokens but that didn't help...

1 answer

1 vote
Boris Berenberg Community Champion Nov 28, 2014

Do you also have any other Atlassian applications within your company? It could be because of this issue: https://confluence.atlassian.com/display/JIRAKB/User+is+Constantly+Logged+out+of+JIRA

Do they go through any kind of a proxy? And is it possible that the proxy is modifying headers?

Are users managed through JIRA? Or are you connected to Crowd? LDAP? AD?

Thanks for the answer. I'll check that link out! We're using JIRA, Confluence and Tempo (maybe also Service Desk in the future). All users are connected to our AD. The JIRA Server is located in one of our datac enters but the strange thing is, that the login problems only appear at one specific user group within our company...

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

471 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you