Session Log Out Control

My sessions are automatically logging out after perhaps 3-5 minutes making my work very frustrating. I am using Chrome. Any ideas on how to correct this greatly appreciated.

5 answers

This issue has been reported a couple of times by people using third party applications to connect to their instances. Please check out this knowledgebase article for more information: https://confluence.atlassian.com/display/ONDEMANDKB/Getting+Randomly+Logged+out+of+OnDemand

Thanks

Can you check what is the session time out mentioned in WEB-INF/web.xml?

I am using "on demand" so I don't think I have access to this file.

Thanks

I am not aware of it. Recently we migrated to new jira version and faced similar kind of issue. Hope you will get it resolved soon.

I have a similar issue. The causes suggested in the knowledge base article do not apply to me.

I have a similar issue. The causes suggested in the knowledge base article do not apply to me.

Paul,

I would suggest you to create a Support ticket in regards to get our OnDemand Support checking this behaviour for you.

One tip is to try in different browsers and see if the session will expire just like Chrome.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you