Service Desk - Cannot Link to Knowledge Base

Hi,

I can't seem to create the KB inside of JIRA - it comes back with the error message Client must be authenticated to access this resource.

We have JIRA and Confluence setup with an application link. Outgoing and ingoing are setup as trusted and Oauth is enabled.

Images attached. Any ideas?

Thanks,

Chris

2 answers

1 accepted

Never mind.. I was logged in as a local JIRA admin who did not have access to confluence...

Logging in a user with access to both applications resolved the issue.

Hope this helps someone else.

Hi

This was my problem as well. I was logged in as admin on confluence and as my regular username in JIRA. Once I switched to the same user name in Confluence, I was able to create the knowledge space.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot