Service Desk 3.3 update fails

We are trying to update our JIRA Service Desk from version 3.1.10 to version 3.3. We have updated JIRA from 7.1.2 to 7.3.2 without issue, but now when we try to update Service Desk from the UI in versions and licenses, we receive an error. In the logs, I found 2 reasons for the failure, but cannot seem to find any information on how to fix it. Error reasons below:

Error: 

[c.a.u.c.r.resources.install.InstallFromUriTask] Failed to install plugin
com.opensymphony.module.propertyset.PropertyImplementationException: Failed operation: RemoveOperation

Reason 1: 

Caused by: com.querydsl.core.QueryException: Caught SQLException for delete from jiraschema.propertyentry
where propertyentry.id = ? and propertyentry.propertytype = ?

Reason 2:

Caused by: java.sql.SQLException: Transaction (Process ID 69) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

Any ideas here would be awesome. I was thinking of just uninstalling Service Desk and then reinstalling it through the UI, but I don't want to mess with any of the project settings or agent access as I have live projects in my production instance.

Thanks,

Jason

1 answer

0 vote
Susan Hauth Community Champion Mar 13, 2017

That's strange.  We just upgrade to JIRA 7.3.2 and Service Desk 3.3.2.  WOrked fine

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

254 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you