Server errors on JIRA on Demand for CAPTCHA image

When a new user is trying to sign up at https://enyojs.atlassian.net/secure/Signup!default.jspa, the new user page isn't showing a CAPTCHA image. Checking the browser log, we're getting a 500 server error for the image. This has been happening for at least a couple of days.

The actual error is

  1. Request URL:
  2. Request Method:
    GET
  3. Status Code:
    500 Internal Server Error

3 answers

1 accepted

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Jason Worley Atlassian Team Sep 04, 2013

This is a known bug.

Our official statement on this is:

Disable the feature altogether: go to JIRA Admin > System > General Configuration and set the CAPTCHA on signupoption to OFF. (this will cause captcha to be not required when signing up).

Here is the bug:
https://jira.atlassian.com/browse/JRA-34421

Its fixed but not yet deployed to OnDemand. Hopefully it will be deployed this coming weekend.

Hope this helps.

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i seen this on multiple jira Ondemand instances, the following is the one of that

https://jsutil.atlassian.net/secure/Signup!default.jspa

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it seems to fixed on jira 6.1 version, check this

https://jira.atlassian.com/browse/JRA-34421

Jason Worley Atlassian Team Sep 04, 2013

Our paths just crossed! :)

Just to recap, its fixed but not deployed to OnDemand instances.

:)

Yes, it seems to be in jira 6.1-rc1 as of now

i hope it will relase soon!

Cheers!!!

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