Server errors on JIRA on Demand for CAPTCHA image

When a new user is trying to sign up at!default.jspa, the new user page isn't showing a CAPTCHA image. Checking the browser log, we're getting a 500 server error for the image. This has been happening for at least a couple of days.

The actual error is

  1. Request URL:
  2. Request Method:
  3. Status Code:
    500 Internal Server Error

3 answers

1 accepted

1 vote
Accepted answer
Jason Worley Atlassian Team Sep 04, 2013

This is a known bug.

Our official statement on this is:

Disable the feature altogether: go to JIRA Admin > System > General Configuration and set the CAPTCHA on signupoption to OFF. (this will cause captcha to be not required when signing up).

Here is the bug:

Its fixed but not yet deployed to OnDemand. Hopefully it will be deployed this coming weekend.

Hope this helps.

i seen this on multiple jira Ondemand instances, the following is the one of that!default.jspa

it seems to fixed on jira 6.1 version, check this

Jason Worley Atlassian Team Sep 04, 2013

Our paths just crossed! :)

Just to recap, its fixed but not deployed to OnDemand instances.


Yes, it seems to be in jira 6.1-rc1 as of now

i hope it will relase soon!


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