Send Single mail to assignee having multiple tickets.

[Seenivasan K]

I have done a automation which sends mail to assignee one day before due date. A single assignee having multiple tickets receiving mail for different tickets according to my automation. Now I want assignee should receive single mail even if assignee had multiple tickets. How to achieve this ?

[Fazila Ashraf · Accepted solution]

Hi @Seenivasan K 

Instead of automation, have you given the filter subscription a go for this use case?

https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter

[Seenivasan K]

Hi @Fazila Ashraf ,
       
                            Thanks for reaching out, I prefer automation rather than subscription.

[Gaurav Arora · Accepted solution]

Hi @Seenivasan K 

Are you looking for something like this?

https://support.atlassian.com/automation/kb/automation-rule-to-send-single-email-for-all-issues-per-assignee-due-next/

You can modify the JQL in "Lookup issues" action as per your requirement.

[Seenivasan K]

Thanks brother @Gaurav Arora