Select Backup File - Error (Invalid Path)

I am getting an error message when selecting the backup file to import a project.

I don't understand why the path to the file is not valid.

Below is a screenshot from Putty & my Jira account.

Capture.PNG

1 answer

1 accepted

1 votes

You have told it to look at the root of the disk, then /backup/karrie.zip

JIRA imports are loaded from <jira home>/import, so it needs to be relative to that.

I suspect all you need to do is skip the leading / - try backup/karrie.zip.  If that doesn't work, try brute force:

mv karrie.zip to /var/atlassian/application-data/jira/import

and just put karrie.zip in the file name box.

I moved it back and it seems to work now. Thought I had tried that before. Thank you!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,854 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot