Select Backup File - Error (Invalid Path)

I am getting an error message when selecting the backup file to import a project.

I don't understand why the path to the file is not valid.

Below is a screenshot from Putty & my Jira account.

Capture.PNG

1 answer

1 accepted

1 vote

You have told it to look at the root of the disk, then /backup/karrie.zip

JIRA imports are loaded from <jira home>/import, so it needs to be relative to that.

I suspect all you need to do is skip the leading / - try backup/karrie.zip.  If that doesn't work, try brute force:

mv karrie.zip to /var/atlassian/application-data/jira/import

and just put karrie.zip in the file name box.

I moved it back and it seems to work now. Thought I had tried that before. Thank you!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

492 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you