Seeking advice on delay email sending issue.

Wayne SW May 23, 2024

Currently, the version of JIRA software used by the company is JIRA software 7.2.7.

 

Last week, a windows upgrade was performed on the local machine, upgrading from windows server 2012 to windows server 2022 (2012 > 2016 > 2022). During the upgrade processs, JIRA could be started normally. After the final upgrade to 2022 and activation, a reindex was performed once. After the reindex, the service seemed normal, but when officially launched, the speed of mail delivery slowed down, and the number of emails waiting in the Mail Queue kept increasing (up to 3xxx).

 

Currently, it has been confirmed that there are no issue with the firewall, SMTP, etc. However, the average fixed mail sending time is still 9 seconds per email. I would like to ask if there is anything else that can be checked.

 

Thank you.

1 answer

0 votes
Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 26, 2024

@Wayne SW 

Did you try to send a test email from the admin console under mail to yourself? Curious to see how long it will take before you get it.

Is Garbage Collector(GC) working good? Can you try to force GC by clicking on the link from the admin console as well

Let me know if you are able to perform the 2 actions.

Best,

Fadoua

Wayne SW May 27, 2024

@Fadoua 

We upgraded the Java version and found that the problem seems to have been solved, out team are still observing the mail sending status, thank you.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events