Same User Name In Both Jira Instances

Hi There,

I have a username as "gteja" whose full name in "gouthamteja" in source instance and username as "gteja" whose full name is "ganeshteja" in target instance. As the user name is already existing in the target instance I have not created the username. When I merged the source instance into target instance the issue assigned to gteja (gouthamteja) is assigned to gteja (ganeshteja) in the target instance.

That is the issue is assigned to the same username but to a different user as the username is same and the full name is different. If I delete the user, all the issues assigned to the user will be misplaced.

Kindly help me out in this issue.

Thanks In Advance,

Goutham...

1 answer

Hi Goutham,

I recommend you to modify the previous user name to a different user name. JIRA use the username as the identifier instead of full name. Hence when your instance is merge JIRA will use the (ganeshteja).

https://confluence.atlassian.com/display/JIRA052/Changing+Usernames+in+JIRA

Hope it helps.

Cheers,
Septa Cahyadiputra

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

20,761 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you