Run groovy scriptas a service (global transition)


I have a script that should transition issues returned by a JQL query. The transition that should be performed is a GLOBAL transition (workflowTransitionUtil.setAction (201)  ).

Actually the script works well in the Script runner interface, executing this global transition on the issues.

But it don't run when I put it in Service. When I put another (non global) transition, it also works well as a Service. 

How can I get the global transition running as a Service? 

Thanks for support! 

3 answers

0 votes

What version? I remember fixing some issue like this a while ago.

Hi Jamie, thanks a lot for answering that fast! We are using JIRA 6.3.13 and ScriptRunner version 3.0.7. Actually performed a ScriptRunner upgrade to 3.0.12 now, but still the same issue. Any idea? Thanks, Sabrina

Could solve the issue by removing conditions from the global workflow transition. I had the conditions: Status not open/closed. But I can remove this conditions and cover this by adapting the JQL query in the script: "AND NOT status in (Open, Closed)". I still use the "hide transition" condition which is working fine :-) (Actually I cannot explain why the conditions mentioned above made problems when I put the script as a service (but not when running the script through the script interface))... Thanks anyway!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,981 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot