Restrict Access to Service Desk Satisfaction Report

[Huy NguyenD]

Hi everyone,

Within Jira ServiceDesk, there are canned reports, one being the 'Satisfaction' report which displays a comment and a rating for completed issues. I would like to restrict access to this report so only administrators can see it. Right now any service agent can see the report.

How can I restrict access to this report?

Thanks for your help.

[Hernan Halabi - Elite IT Consulting Group]

Hello @Huy NguyenD welcome to the community, reports can't be restricted at this point.

Regards

[Huy NguyenD]

Hi @Hernan Halabi - Elite IT Consulting Group 

Thank for the reply. So is there any way for me to do it.

[Hernan Halabi - Elite IT Consulting Group]

No, you won't be able to hide that module from agents

[Huy NguyenD]

I found one article https://community.atlassian.com/t5/Jira-Software-questions/Hiding-report-workload-menu-panel/qaq-p/773345. 

Does it work?

[Hernan Halabi - Elite IT Consulting Group]

Only if you are not on cloud you can do those changes

[Huy NguyenD]

Thanks you, i'll try it. I hope it works :)