Resolutions are not stored


New to Jira here. I setup the resolution screen to appear in all transitions to done. This part works, everytime I "close" an issue the resolution screen appears. But if I chose a resolution different from "done" e.g. duplicate or fixed, this is ignored and the resolution is always stored as "done". Can someone help me out? I am not sure how to troubleshoot this.

Thank you!

2 answers

1 accepted

As Rahul Suggested, you check any postfunction directly updating the field.

in the above check Resolution set to Done

or check any other postfunction which generates ISSUE_UPDATED event. It triggers all event listeners which listen the event and may change Resolution their also.

Check the workflow post functions if there is any function which sets the resolution to done for that transition. That is the only way resolution is getting set to a default value every time and overwriting yours.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

767 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you