Resolution value reset during Create transition

I have the Resolution field on a screen as part of the Create transition. The user will set the value, however, it simply reverts to Unresolved after the issue is created. I've confirmed the Post Functions are not resetting the value, so I'm confused why the user's selected value doesn't get set.

This issue only happens during the Create transition; it works as designed with other transitions.

1 answer

1 vote

To solve the presented question, I suspect you've got a post-function or listener clearing it.  Have a look at the issue history - does that show the selected value?

However, are you really sure you want to create resolved issues?  There are a couple of times where it's appropriate, but for the most part, you really don't want to do that.

To solve the presented question, I suspect you've got a post-function or listener clearing it.  Have a look at the issue history - does that show the selected value?

I have reviewed the history and there is no evidence that the value is cleared via a post-function or listener.

Ok, a history change would mean a listener or something after the initial creation.

Problem is that if you rule out post-functions and those listeners, there's actually nothing else that would do it.  It must be an add-on interfering somehow.  It's working fine on my test box (which is plain JIRA, some test data and some add-ons that don't get entwined with create)

@Nic Brough [Adaptavist], is your test box accessible via the Internet? I want to make sure we're talking apples-to-apples on this issue.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,321 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot