Require Admin To Change Email But I'm the Admin

[Andi Moller]

I'm having a problem trying to update my email/login information. It's telling me that my account is managed by the admin, but that admin is myself. When I try to suggest a new email within the admin portal, it tells me I can't suggest an email to self. This seems like a really bad loop and I'm not sure how to solve this.

Any ideas?

[Trudy Claspill]

Hello @Andi Moller 

Welcome to the Atlassian community.

Have you tried changing your email through your profile instead?

https://id.atlassian.com/manage-profile/email

[Andi Moller]

Yes, I get the "Your account is managed. Contact your administrator to change your email address". 

I'm the administrator though, and when I try to change my email through the admin portal, I get the other error that says I can't change the email address to myself.

[Trudy Claspill]

That suggests that your account exists in Atlassian Cloud because it has been created there by integration with an external identity provider, like Microsoft Active Directory. In such a case you can't change the email address directly in Atlassian Cloud. Instead it has to be changed in the identity provider service.