Report: How many tickets did I close in one month

How can I run this report?

I am really new to this one and have no clue.

Have to present this information today.

Any help is welcome.

Paresh Motiwala

4 answers

You could set up a Queue called "Issues closed last month" in your service desk.

Your filter should be something like this:

Project = yourProject AND resolutiondate <= endOfMonth("-1") AND resolutiondate >= startOfMonth("-1")

Instead of the endOfMonth() and  startOfMonth() functions, you could use fixed dates if that's more what you need. Or you could say "The issues resolved in the last 30 days" with this simple query: 

resolved >= -30d

As long as you can compose a filter that gets you the issues you want, you can report on it.

Use JQL in the search issues screen. Something like: 

assignee = currentUser() and resolved &gt;= startOfMonth()

or modify the time period to meet your exact need.

Also, you might want to save that search as a filter.


Hope that helps!

Just because I like to see how things can done in more than one way I'll add the idea that I came up with:

resolution changed TO Done by currentUser() AFTER startOfMonth()

where you'd have to change "Done" to whatever the status is called in your project. You can also leave out the "TO Done" part if you just want to see changes in general. 

As noted by the others "startOfMonth()" is not exactly what you were asking for smile


awesome folks, this worked....Thank you a million times..


Out of curiosity, which solution did you go with?

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