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Reopen the ticket when request participant comments

Javad K K
Javad K K December 4, 2019

The Jira ticket is already getting re-opened while created user/reporter comments.(System as of now) I need to add the same rule for when the request participant comments.

 

It'll be great if somebody can help.

Thank you.

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Jack Brickey
Jack Brickey
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December 4, 2019

Hi Javad, so are you saying that this is not happening if a participant is commenting? It may be that you have an automation that specifically has a reopen condition when the comment is added by the reporter. Please review your automation rules and feel free to share them here if the answer is not obvious. 

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Javad K K
Javad K K December 5, 2019

Hi Jack,

Good day!
Thanks a lot for your support. It worked

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