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Reopen the ticket when request participant comments Edited

The Jira ticket is already getting re-opened while created user/reporter comments.(System as of now) I need to add the same rule for when the request participant comments.

 

It'll be great if somebody can help.

Thank you.

1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Dec 04, 2019

Hi Javad, so are you saying that this is not happening if a participant is commenting? It may be that you have an automation that specifically has a reopen condition when the comment is added by the reporter. Please review your automation rules and feel free to share them here if the answer is not obvious. 

Hi Jack,

Good day!
Thanks a lot for your support. It worked

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